On-Hold-Customer-Service-PhoneIt’s that time of year again! Parents and kids are busy as they rush to gather school supplies, new clothes, new schedules, lunch boxes, and the all-famous brand of tennis shoes.

Also during this week, all the high schools in America are firing up their scoreboards. So this is really a busy time of year here at Daktronics, too. We like to call it Fall Rush – and it is a rush!

We love hearing from you, but also appreciate how busy you are. We anticipate a bit longer hold time when you call us beginning the week of August 18.

So, we want to give you some other options for finding help that won’t tie you up quite so long:

Before calling for support, follow these steps:

FIND SUPPORT INFORMATION:

SUBMIT YOUR PROBLEM ONLINE:

For a Venus 1500 or Visiconn software product question, click the “Contact A Trainer” button to request a call back or an email response.

  • Use this request if your equipment is working properly, but you have a question about your software features.
  • Use this request for help to schedule training or to purchase training.
  • Typical response time is less than four hours during our corporate business hours (M-F, 8 a.m. – 5 p.m. CST)
  • If your display is not working properly, or your need is URGENT, please contact Customer Service at 1-800-DAK-TRONICS (1-800-325-8766).

For a technical issue or service call, use our Service Request.

  • Use this request if your need isn’t urgent, or you want to schedule a service event.
  • We make every effort to respond to these requests within one business day (M-F, 8 a.m. – 5 p.m. CST). In most cases, the response time is less than four hours.
  • If your display is not working properly or your need is URGENT, please call Customer Service at 1-800-DAK-TRONICS (1-800-325-8766).  If you are a school and your display is serviced by one of our Independent Dealers, please visit www.daktronics.com/HSPRSalesRep to find their contact information.

Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s