March Daylight Saving Time. Can You Support Your Customers?

Beautiful-Analog-ClockDaylight Saving Time, or DST, is the period of the year when we move our clocks one hour ahead. In the United States, this has the effect of creating more sunlit hours in the evening during months when the weather is the warmest.

For 2015, this is going to happen March 8 at 2 a.m. For most Daktronics customers, it will be an automatic adjustment, but a few different scenarios may affect them.

These online resources will help you support your customers experiencing DST issues:

Scenario 1: The customer’s equipment may be outdated.

In 2005, the U.S. Congress announced a change to the effective date of DST starting in 2007. As a result, Daktronics customers who use equipment or software from before September 19, 2005, may not have their time adjusted forward.

These customers can choose to manually adjust the time on their displays to keep it accurate. Most customers are already aware of this, but for locations where the equipment operators have changed, this will be new for them.

Here is help for this issue:

Daylight Saving Time adjusted a week earlier or didn’t adjust on the time and temperature display.

Galaxy display (M2): time is off by an hour before or after Daylight Saving Time (DST), even though DST is enabled in the software.

Scenario 2: The time is incorrect on the computer controlling the display.

Daktronics displays sync their time to the time set on the computer the Venus software is installed on. If the computer is using an older operating system or the time is set incorrectly, the display will also show the incorrect time.

This can be fixed by setting the correct time on the computer and syncing it with the display as explained here:

Galaxy display has wrong time/date displaying on the sign, time is off by an hour/s, schedules not starting or stopping correctly.

Scenario 3: The correct DST settings were not selected when the display was set up in the software.

When a display is initially set up in the Venus® control software, it prompts the installer to set for DST. If the installer selects incorrect settings, the time will not adjust correctly.

This is easily fixed by changing the settings in the Venus software:

Galaxy Display time is off by an hour on the display and in Venus 1500 V3 or V4.

You may also want to view a recent post on our popular Venus 1500 blog, “Get Ready! Daylight Saving Time.”

Leave a Reply

Please log in using one of these methods to post your comment: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: