Daktronics Statcast interface was introduced this spring to the MLB. This interface allows the use of the Statcast to feed Daktronics systems for critical items such as pitch speed and pitch type.
Our technical support group was recently asked if we have any resources that describe how to verify the Statcast signal, and we have responded with this knowledge base article: How to confirm the MLB Statcast feed?
This article will prove useful if you are trying to troubleshoot communication concerns for this pitch data, as it explains how to confirm that data is being received from MLB Statcast feed through Data Server.
For more on the Statcast Interface, check out these previous posts:
- MLB: Statcast Signal Flow
- You’ve got Statcast installed – now what?
- What is new for Professional Baseball 2016?
Any additional articles are posted in our knowledge base. As always, feel free to contact service if you can’t find what you are looking for.
Can’t find what you are looking for? Contact us.
Non-Urgent Service Requests
If you have a non-urgent need, you can request assistance from Daktronics Customer Service online.
We make every effort to respond to these requests within one business day. (Monday-Friday, 8am-5pm CST)
Our service support contact information is also listed on Daktronics.com
Urgent Service Requests
The fastest way to contact customer support is to call us. We are available 24/7/365.
The quickest way to reach a technician is to call 866-343-6018 and press option 2.
Our phones are always open, but the optimum time to reach us is 8:00-10:00 CST.
If you are unable to hold, you will have the option to leave your phone number and a short message, and the next available associate will call you back.