Category: Maintaining Your System

Off-season Best Practices for Control Equipment

What are best practices for storing equipment? Here are some things to consider before leaving your control room for the year.

Use the same support tools as we do!

Our technicians and specialists learn about our products through a number of ways.  They have access to manuals, drawings, videos and technical knowledge base articles to help understand installation, operation, maintenance and troubleshooting of our products.  These resources are mobile optimized so our team of support staff can access these tools anytime and anywhere. Did you know ...

Labor Day Weekend Support

Labor Day weekend is exciting time for our Daktronics Services Department.  This weekend, we will have individuals supporting football games from the high school to professional levels.  We will be here over the holiday for football or any other support needs. The gateway into all our technical support resources is available 24/7 on Daktronics.com. Our online support ...

Event producers prepare for NCAA and NFL seasons

Memorable game days require more than just a great video display.  For upcoming NCAA and NFL seasons, event producers will play a pivotal role in generating amazing experiences for fans during the game, however, concepts for big game moments began several months ago.  Event producers coordinate and plan many aspects that build up to the first game of ...

Venus Control Suite

Protecting Your Control Room Against Ransomware

Recent WannaCrypt ransomware attacks may leave your control system vulnerable if you have older generations of equipment. What is WannaCrypt? WannaCrypt is a ransomware that locks the infected computer's files and demands ransom to release them. It targets older versions of Windows that are in "custom support only" for Microsoft. Which systems are affected? The ...

Announcing the Launch of New Support Web Pages

We are pleased to announce the launch of new support web pages at Daktronics.com/Support. The updated site includes changes to navigation, streamlined menu options, a mobile friendly experience and more. When you visit the support homepage, you will now have the ability to search for resources on a specific product. If you are unsure what ...

2017 Spring season preparation – display checks

Spring is coming! It is time to dust off the winter and get ready for some warm weather sports. Our service team at Daktronics would like to share recommendations to help you assess the condition of your displays. These recommendations will help you identify potential concerns so they may be reported right away. If you ...

Rebooting 101- soft vs hard resets on DMP’s

There are several supporting resources available when it comes to powering on and off your control system. The various system specific procedures for a hard reboot of your Daktronics Control System are listed here: What are the proper rack startup and shutdown procedures? Daktronics recommends powering up and testing all display equipment approximately four hours before an ...