Tag: customer service

Hello, You’ve Reached Daktronics

When calling Daktronics for your support and service needs, you may notice some new streamlined prompts to expedite your call and improve your overall experience. Our service team recently implemented a new system to auto-route calls specific to your needs. Your calls are now quickly auto-routed to your specific service, technical or training team based ...

Announcing the Launch of New Support Web Pages

We are pleased to announce the launch of new support web pages at Daktronics.com/Support. The updated site includes changes to navigation, streamlined menu options, a mobile friendly experience and more. When you visit the support homepage, you will now have the ability to search for resources on a specific product. If you are unsure what ...

Quickly Connect with Our Service Team: MySupport Customer Portal

When was the last time you wanted the name of your technician and their site arrival time? Or you needed a part right away? Now, it’s easier than ever to get the information you need. The Daktronics service team is excited to announce our new, online customer portal individualized just for you: MySupport Here’s what ...

The Start of a New School Year Is Right Around the Corner! Be Ready!!

Back to School time is  busy for everyone, and as you know, a lot of schools are firing their displays back up after being shut down all summer. This can be a very stressful time for anyone involved, and we just want to make things a little easier for you! We have tons of online resources ...

Stimulate Repeat Business Tip #3

“It costs 6-7 times more money to get a new customer than to keep the ones you have already.” * Customer loyalty tip #3  Our final tip in this series is the most powerful one of all. A service agreement for your customers’ LED signs is the very best way to build a loyal customer ...

Venus Control Suite Makes Finding Help Easy

Are you new to Venus Control Suite? Trick question! We all are! Whether you’re a software genius or just learning how to use a computer, we all can use a little help sometimes. It’s a good thing for us that it’s so easy to find in Venus Control Suite. User Menu The User Menu is ...

July 3, 2015 Daktronics Customer Service Closed

As the 4th of July (Independence Day) falls on a Saturday this year, Daktronics will be observing the holiday on July 3rd, and Customer Service will reopen on Monday, July 6th. NOTE: Please call 800-325-8766 (DAK-TRON) to speak with a Software Trainer for any questions you may have before July 3rd. If you have an issue before ...

Customer Service and Lightning: a True Story

Randy Poche, president of Superior Office Products in Baton Rouge, Louisiana, installed an outdoor digital display from a vendor other than Daktronics in 2006. It needed constant maintenance. Then, one day, lightning struck it. For his next display, Poche chose Daktronics. “I spent some time researching my options and checking out the Daktronics website,” says ...

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Passenger Communication at its Finest

Phoenix Sky Harbor International Airport In the world of consumer electronics, online retailers like Amazon, Tiger Direct and Newegg continue to chomp away at our local brick-and-mortar stores. Most analysts blame it on any combination of poor customer service, convenience and price. I would contend that it’s a lack of well-delivered, well-timed information. These days, ...