Tag: Technical Support Solutions

New support tools will help you prepare for the new season

Basketball season is nearly here.  With that, we have new support tools to help you prepare for the new season. 

Use the same support tools as we do!

Our technicians and specialists learn about our products through a number of ways.  They have access to manuals, drawings, videos and technical knowledge base articles to help understand installation, operation, maintenance and troubleshooting of our products.  These resources are mobile optimized so our team of support staff can access these tools anytime and anywhere. Did you know ...

Labor Day Weekend Support

Labor Day weekend is exciting time for our Daktronics Services Department.  This weekend, we will have individuals supporting football games from the high school to professional levels.  We will be here over the holiday for football or any other support needs. The gateway into all our technical support resources is available 24/7 on Daktronics.com. Our online support ...

Announcing the Launch of New Support Web Pages

We are pleased to announce the launch of new support web pages at Daktronics.com/Support. The updated site includes changes to navigation, streamlined menu options, a mobile friendly experience and more. When you visit the support homepage, you will now have the ability to search for resources on a specific product. If you are unsure what ...

Online Support

When it comes to questions, troubles or hiccups, we always recommend giving our online support a try first. It’s quick, easy to use and is available all hours of the day. Let’s take a look at what online options you have. TYPE IT Go to our support page and enter your display type or keywords ...

Windows 10 Notice – What Do Live Events And Spectaculars Customers Need To Know? (update)

This past summer, The Control Panel posted updates regarding Windows 10 compatibility with Show Control.  At the time, we advised that Show Control customers to not update their operating system because there were concerns that the update could limit functionality with overall control systems. This February, Show Control version 2.0 has been released with expanded compatibility.   This ...

Essential resources to help with your new GS6 display

Have you just purchased a new GS6 display and need some help? Daktronics has you covered.  We have a number of resources to assist you in the process, from installation to publishing content.  To assist you in making this go smoothly we provide a wide variety of items outside of the documentation that ships with ...

Make daylight savings time effortless in your control room

Don’t fall behind next Sunday! The clocks may fall back an hour on November 6, but we do not want your control system to be behind. The computer’s internal clock plays an important role in some of your control and data programs. For example, the Sports Wire 4000 program looks at your computer’s clock to ...

Don’t miss your shot to learn about shot clocks!

Before you know it, fall will turn to winter, and we will be welcoming the start of basketball season. Jumpstart your basketball season early with the help of our services team. For those of you getting ready for basketball, you’ll want to stay tuned to The Control Panel for everything you need to prepare. Shot ...

Rebooting 101- soft vs hard resets on DMP’s

There are several supporting resources available when it comes to powering on and off your control system. The various system specific procedures for a hard reboot of your Daktronics Control System are listed here: What are the proper rack startup and shutdown procedures? Daktronics recommends powering up and testing all display equipment approximately four hours before an ...