Tag: Technical Support Solutions

Don’t miss your shot to learn about shot clocks!

Before you know it, fall will turn to winter, and we will be welcoming the start of basketball season. Jumpstart your basketball season early with the help of our services team. For those of you getting ready for basketball, you’ll want to stay tuned to The Control Panel for everything you need to prepare. Shot ...

Rebooting 101- soft vs hard resets on DMP’s

There are several supporting resources available when it comes to powering on and off your control system. The various system specific procedures for a hard reboot of your Daktronics Control System are listed here: What are the proper rack startup and shutdown procedures? Daktronics recommends powering up and testing all display equipment approximately four hours before an ...

Can you hear me?

How to set up referee microphone system After a big play, both your fans and players are on the edge of their seats waiting to hear the referee’s comments. We all want to hear the referee’s decision clearly and without interference. The microphone system can ruin a big moment if it is not setup properly. Referees and ...

Tips for Stat Crew integration

Are you working with an NCAA team? Then you are probably using Stat Crew as your live stats software. Stat Crew is a 3rd party software that lets you put your real-time official game stats and play-by-play information on your Daktronics display. Stat Crew is found on a separate laptop typically controlled by the sports ...

Daktronics MySupport now available

At Daktronics, making access to service and support easier than ever is the main goal of our services team. Which is why we are excited to announce that you will now have access to Daktronics MySupport, an online customer portal individualized for you. MySupport will provide access to Daktronics support services when you need and ...

Support Channels for the Basketball Season

Having a problem with a Daktronics product? Here are 10 frequently used articles for the basketball season: NCAA 2015 Basketball Rule Changes What Stats are Available from the Out of Town Scores -NCAA BB Stats Inc. Driver? How do I set up Stat Crew TAS for Basketball What All Sport Code do I use for ...

Support Channels for the Hockey Season

Having a problem with a Daktronics product? Here are 10 frequently used articles for the hockey season: How do I setup TASComms32 communication for Stat Crew? What is the Raritan KVM default username and password? What Stats are Available from Stat Crew Hockey Interface? Horn sounds periodically during Hockey or Lacrosse game How does the ...

Updates MLB GameDay are Available

The updated MLB GameDay Download has a fix for the season stats issue reported in Downloading Season Stats from MLB The new version provides some flexibility regarding an issue with season stats downloading for players who have been traded or changes teams across leagues (i.e. NL to AL). Within this update, there is an option to ...

Is Your Display Studio Status Red?

Imagine you are going through your pre-event check and notice a red light on the lower left hand corner of Display Studio. The red light indicates a major issue that will likely prevent content from playing out properly. There is no need to panic. Watch this video to learn how to diagnose and correct the ...

Downloading Season Stats from MLB

Daktronics customers with MLB GameDay Baseball and DakStats may be experience an issue with player stats being received from MLB.  When stats are downloaded, if a player has been traded or acquired by another team, only his current team stats will show (not season stats). Daktronics and MLB are aware of the issue and are ...