Support Channels for the 2016 Track and Field Season

Get a great start to your season by accessing our online support tools to help you have a seamless start to your season. Ready, Set, Go! Track_forWeb

Assess your equipment

If you have not already, read our previous posts on preparing for your season. Here are a few that provide helpful recommendations regarding pre-season checks.

Review Daktronics resources

Frequently used resources for the track and field season:

  1. Track and Field Interfaces Setup Guide – for systems installed prior to April 2015
  2. Track & Field Interfaces for Scoreboards & Displays Setup Guide – for systems installed May 2015 or after
  3. Question Marks Appear on the OmniSport® Track Button Interface
  4. FinishLynx, running time is lagging or not keeping up when displayed on a Galaxy matrix RTD display frame.

For more articles like these, search the Daktronics Knowledge Base (KB).

Check our video library

We have a growing collection of videos in our Video Support Gallery.

The training group recently published a video that will demonstrate how to setup and connect your track timing equipment to the Daktronics Standard System.

Here are a few other recommended videos for the track and field season.

Interested in training?

We have a recently recorded training for Standard Track Systems. The recording illustrates how data comes into a track system and can be displayed.

To watch the recording, click here:

Can’t find what you are looking for? Contact us.

Non-urgent Service Requests

If you have a non-urgent need, you can request assistance from Daktronics Customer Service online.

We make every effort to respond to these requests within one business day. (Monday-Friday, 8 am – 5 pm Central Time

Urgent Service Request

The fastest way to contact customer support is to call us. We are available 24/7/365.

submit a service request


The quickest way to reach a Technician is to call 866-343-6018 and press option 2.


Our phones are always open, but the best time to reach us is 8-10 am CST.


If you are unable to hold, you will have an option to leave your phone number and a short message, and the next available associate will call you back.


Access all of our support resources at

This post is by Danielle, Daktronics Trainer.

This post is by Danielle, Daktronics Trainer.

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