A New View for Tech Support

Real-time, visual support is now available at your finger tips through our new video chat feature!

The Daktronics service team is excited to add a new video chat feature into our robust toolkit of support options. Troubleshoot issues from anywhere with real-time interactive guidance using video chat.

This new video chat functionality allows you to connect with a technical service representative using the video feature on your phone, tablet or laptop to visually share their service needs in real time. When you call our technical service team for support, your representative can send a chat link through text or email for you to join. Once connected with your representative, instantly:

  • Send photos
  • Share your computer screen
  • Share video of your environment

Our support team can then intuitively circle or point out things they are seeing on the screen using annotations and a live pointer, all to aid in communication with you to quickly and easily pinpoint solutions to your specific needs, while avoiding the need to send additional photos or videos after the call.

Check out this video to see first hand how the new video chat feature can expedite your service and get your questions answered faster than ever.

Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: