Four Steps to Success this Fall

Your time is valuable, and we want to ensure your focus isn’t on service this season. MySupport is available 24/7 and is the best process for submitting all non-urgent service requests. Take these four simple steps today to ensure that you can quickly and easily request service this fall.

STEP 1 – LOG IN TO YOUR MYSUPPORT ACCOUNT

Log in to your account so you are prepared to create a new service case if needed. By submitting your cases via MySupport, you can:

• Review case information
• Receive notification updates (review notifications under the Case Contact section)
• Request a Tech Support callback
• Track Parts
• And more!

STEP 2 – UPDATE YOUR PHONE NUMBERS IN MYSUPPORT

Make sure your contact information within MySupport is updated, especially your phone numbers. This will ensure that if you do call us with an urgent service request this season, your call will be routed correctly.

STEP 3 – PROVIDE ALL NECESSARY CASE INFORMATION

Keep this list on hand when creating a new case. To expedite your support request, include this information in your cases:

• What display(s) require service
• Description of service request
• Date of next event
• Part numbers (if needed)
• If requesting on-site service, any requested dates and times

Additionally, be sure to choose the appropriate case type when creating your case for the smoothest experience. Case types and the corresponding meanings include:

Tech Support – I’d like to talk to Technical Support or troubleshoot a specific issue.

Service Coordination – I would like on-site service or to order parts.

STEP 4 – KNOW HOW TO SCHEDULE A CALLBACK

If you need to talk with a Daktronics Technician for support, you can schedule a support callback and select a time for a call that works best for you. Watch the video below so you are ready to schedule a callback if it’s needed.