Tag: Daktronics technical support

New support tools will help you prepare for the new season

Basketball season is nearly here.  With that, we have new support tools to help you prepare for the new season. 

Video standards around the world

When it comes to international control systems, every system is different. Different countries play different sports with different sets of rules, have different video resolutions, and use different power connectors and voltages. All of these present unique challenges that Daktronics works with every day. For example, in North America, NTSC color encoding is the standard ...

Daktronics Diverse Support Community

When you purchase with Daktronics you get more than a display system, you gain access to a community of support. Daktronics provides specialized experts to help you along your way. Here’s a brief list of some of our experts that ensure your display is performing at its optimal level.   Service Coordinators Answers your questions ...

Dynamic Content “jitters” or “jumps around” when Playing

Here is a troubleshooting scenario.  If it is noticed that dynamic content, such as a game clock, “jitters” or “jumps around” while it is playing, it is probably an issue caused by the type of font which was selected for the content. If the font being used for the content is not a fixed-width font, ...

Troubleshooting Stat Panels

Stat Displays or Stat Panels are LED Displays that are designed to clearly show player (PLYR), player fouls (FLS) and points (PTS) for the ten players in the game. They are primarily used for basketball; some models include modes to display data for other sports. Our technical support team has compiled some of our most ...

Maintenance and Troubleshooting Score’s Tables

The LED scorer’s table is a powerful promotional and entertainment tool. For that reason, we would like to share some tips and tricks to help those tables shine during the basketball season. You may notice while doing your pre game checks that one of the tables shows a glossy finish and while the other shows ...

Support Channels for the Football Season

  Get a great start to your season by accessing our online support tools to help you have a seamless start to your season.     Having a problem with a Daktronics product? Here are our top 10 frequently used articles for the football season: How to uncompress video files using VirtualDub? What All Sport ...

Troubleshooting RTD for Fall Sports

Real Time Data (RTD) is often a huge part of a video board show. Examples include player stats, clocks, out-of-town scores, Tweets, closed captioning, or shot charts. There are numerous interface options for displaying data in Daktronics control systems, and depending on the application, you may use one or more. Being able to troubleshoot RTD ...

Are you Gambling with your Display’s Content?

Don’t take risks with your display’s creative content! It is important to know Daktronics creative format recommendations because formatting errors may cause videos and images to look blurry, distorted or may not even play. Daktronics Creative Services and Engineering groups have determined the best media formats to use when developing content for Daktronics displays, and we ...

Out-of-Town Scores Update for the Upcoming Football Season

Opening Day is fast approaching! Do you have all of your stat licenses ready? In order to update SportsWire for Division 1 Football out-of-town scores from Daktronics, a license with Stats Inc. is required. You should have already received an email from Stats Inc. requesting your confirmation of your feeds needed for the upcoming seasons. There may ...